What is Responsible Gambling?
Responsible gambling, also know as responsible gaming, is a broad concept that includes several policies and requirements applied to bookmakers to make sure they respect the standards of quality and offer a safe user experience that protects people from the potential negative consequences of online gambling.
Gambling should be a fun pastime, and not as a means to generate income. And while this is not a problem for the majority of the population, for some it is not that easy, people with addictive personalities can easily become addicted to the thrill of gambling, and that is why both online operators and software suppliers that provide online gambling platforms and services are requested to comply with the principles of responsible gaming.
There are 7 responsible gambling areas directly connected to the online betting industry:
1. Protection of vulnerable gamblers
One of the most important areas of Responsible Gambling is the protection of vulnerable players. Some people may become addicted to casino games or sports betting and can cause serious damage to their lives by spending too much money.
One of the measures that can help with this are self-exclusion programs, limits on the amount of money and time players can spend on a gaming website, furthermore operators must also display information about the many organizations that can help players and offer support against gambling addiction.
2. Prevention of underage gambling
Prevention of underage gaming another important aspect of responsible gambling and it needs to be emphasized that individuals that have not reached the legal age of 18 (or 21) must not be allowed to gamble. Online operators must take all the necessary steps to make sure that underage gambling does not take place on their websites and that the laws protecting minors are respected.
3. Safety measures against criminal activities
Gambling websites can be targeted by online criminals’ activities just like any other site dealing with e-commerce or financial transactions. To obtain private and financial data, online criminals deploy malicious software and malware that target the websites’ vulnerabilities. To stop this, operators are requested to use procedures and programs that detect and block money laundering activities and hacking devices.
4. Information privacy
This is one of the most important issues in the modern world, not only in the gambling market but all online activities.
Strong policies to control access to important private data must be introduced, starting with the gamblers’ names, their addresses, and phone numbers, operators must make sure information privacy is respected and they are in line with most regulators’ requirements, which is why many of them now require KYC (Know Your Customer) identification for the use of their services.
5. Online payment protection
Operators that offer betting options for sport and casino games must make sure to use a reliable software platform that can protect their client’s personal data and financial details, which is why they tend to work with the most trustworthy payment methods. This is an important reason why operators must pay major attention to choosing the most appropriate solution for their purposes so that players can safely deposit, transfer and withdraw money on their websites.
6. Creation of a secure online environment
Another important principle of safe gambling, it asks operators to create a series of controls and mechanisms that create the framework of a secure online environment. Operators need to make sure their websites are safe places where bettors can have fun in a safe environment and all payments and technical processes are developed with security.
7. Ethical and responsible marketing
Operators should comply with the relevant regulatory advertising codes of practice which typically ensure that advertisements are factually correct and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling. It is also expected that operators should seek permission from the customer prior to engaging in direct marketing through the use of the customer’s personal details.
These are the main areas that a company needs to provide to protect their customers, but they can’t do everything, the players themselves must also pay close attention to their gambling habits. If you feel that you may suffer from Gambling Addiction please talk to your family and look for help.